Submit a request

Our goal is to respond to all e-mails within 48 hours during our normal business day of 9:00-5:00 CET Monday- Friday. To assist in this effort, we have created a ticket system that directly connects you with our experts. Simply select the category of your request, fill in the required information and our agents will be in touch with you as soon as possible. If you have a Prisma service related issue, be sure to fill in the Firmware Version field in the ticket and provide the Prisma application and Main/Streaming/Casting version numbers found in the Information section of the application’s Settings menu. In the meantime, you may find the answer to your question in the information found under the Support tab on each product page or the FAQ section of of our website,, Or contact your distributor or dealer using the distributor information page.

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