At Primare, we are dedicated to providing the highest level of service and support.
To streamline this process, we’ve developed a ticket system that connects you directly with our experts. Simply follow these steps:
1.Select the appropriate category for your request.
2.Fill in the required details.
3.Submit your ticket, and our team will respond as quickly as possible.
Response Time:
Our goal is to respond to all requests within 48 hours during our regular business hours:
•Monday to Friday, 8:00–16:00 CET/CEST (Central European Time/Summer Time).
For Prisma-Related Issues:
When submitting a ticket about a Prisma device, please include:
•The Firmware Version
•The Prisma application version
•The Main/Streaming/Casting version numbers, found in the Information section of the app’s Settings menu.
AI-Powered FAQ Assistance:
We’ve integrated an AI-based FAQ system to provide immediate answers for common issues. Depending on the subject of your ticket, suggested solutions may appear to help resolve your issue more quickly.
Please review the suggested FAQs before submitting your ticket. This ensures you receive the fastest possible assistance.
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