At Primare we strive to provide the best possible service and support.
To assist in this effort, we have created a ticket system that directly connects you with our experts.
Simply select the category of your request, fill in the required information and our agents will be in touch with you as soon as possible.
Our goal is to respond to all requests within 48 hours during our normal business hours of 8:00-16:00 CET/CEST (Central European Time/Central European Summer Time) Monday-Friday.
If you have a Prisma related issue, be sure to fill in the Firmware Version field in the ticket and provide the Prisma application and Main/Streaming/Casting version numbers found in the Information section of the application’s Settings menu.
We have implemented an AI based FAQ system that will, depending on the subject of the ticket, suggest immediate answers with the hope of providing the most timely assistance.
Please make sure to read the suggested FAQ before submitting the ticket.
An example of our ticket: